Bengal Wine Terms & Conditions – Complete Guide for Members

Bengal Wine (bengalwine.com) is an internationally licensed online gaming platform. All users are required to comply with the terms and conditions outlined below. By creating an account or using the platform, you are considered to have read and fully accepted these terms.

These terms and conditions have been written in Bengali for the convenience of Bangladeshi members. In the event of any dispute, the English version shall be considered final. Bengal Wine reserves the right to update these terms at any time, and members will be notified via email or an on-platform notice following any changes.

These terms and conditions cover the following:

• Account Registration & Management Rules
• Financial Transactions & Payment Policy
• Bonus & Promotion Terms
• Gaming & Betting Rules
• Prohibited Activities & Consequences
• Personal Data Protection & Privacy

To register on Bengal Wine, you must provide accurate and complete information. Opening an account with false or incorrect details is a violation of these terms and may result in account termination at any time.

Each individual may only hold one account. Opening multiple accounts using the same device, IP address, bank account, or payment method is strictly prohibited.

You are solely responsible for keeping your account password confidential. You are also responsible for all activity carried out under your account. If you lose your password or suspect unauthorised access to your account, contact Bengal Wine support immediately.

Bengal Wine strictly operates for users aged 18 and above. Age is verified at registration, and KYC (Know Your Customer) verification must be completed again before any withdrawal.

To complete KYC verification, please submit any one of the following government-issued IDs:

• National ID Card (NID) – scanned copy or clear photo of both sides
• Passport – clear photo of the information page
• Driving Licence – clear photo of both sides

Bengal Wine uses KYC documents solely for identity verification and stores them with the highest level of security. This information is never shared with third parties.

Bengal Wine supports the most popular payment methods in Bangladesh – bKash, Nagad, Rocket, bank transfer, and more. All financial transactions are secured with SSL encryption.

• KYC verification must be completed before any withdrawals can be processed.
• Every withdrawal request is manually reviewed.
• The withdrawal method must match the deposit method (e.g., if you deposited via bKash, you must withdraw to bKash).
• Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
• Bengal Wine may request additional verification for any suspicious transactions.

Bengal Wine offers a variety of bonuses and promotions, each with its own terms that must be read before claiming. By accepting a bonus, the associated terms automatically apply.

General bonus terms applicable to all promotions:

• Wagering Requirement: The combined total of your bonus and deposit must be wagered a set number of times before withdrawal — typically between 30x and 50x.
• Time Limit: Most bonuses must be used within 7 to 30 days. Any unused bonus will expire once this period ends.
• Game Restrictions: Some bonuses are only valid for specific games. Sports bonuses cannot be used on slots.
• Maximum Bet Limit: While a bonus is active, the maximum bet per round is ৳1,000.
• Right of Withdrawal: You may withdraw your deposit without claiming a bonus, but doing so will cancel the bonus.

All games on Bengal Wine operate using internationally certified RNG (Random Number Generator) systems, ensuring that every game outcome is completely fair and random.

• If your connection drops during a game, the result is saved on our servers.
• The dealer's decision is final in all Live Casino games.
• Sports Betting wagers are settled after the official result is published.
• Bengal Wine reserves the right to void any abnormal winnings resulting from a technical error.
• Any bet found to be associated with match fixing or game manipulation will be voided.

Special conditions for Sports Betting: If a match is played for less than 50% of its scheduled duration, bets are generally voided. In-play bets cannot be changed or cancelled once confirmed.

The following activities are strictly prohibited on Bengal Wine. If detected, the account will be permanently suspended:

• Multiple Accounts: Operating multiple accounts under the same name or from the same device.
• Identity Fraud: Creating an account using another person's identity or documents.
• Software Usage: Using bots, automated software, or any third-party tools to gain an unfair gaming advantage.
• Bonus Abuse: Exploiting the system to claim bonuses without meeting the required terms.
• Money Laundering: Using funds of illegal origin for transactions.
• Hacking or Cyber Attacks: Any attempt to compromise or undermine the security of the platform.
• Collusion & Organized Manipulation: Attempting to influence game outcomes by colluding with other members.

Bengal Wine reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If evidence of a terms violation is found
• If fraudulent or deceptive activity is suspected
• If KYC verification fails or false information is provided
• If there has been no account activity for an extended period (more than 12 months)
• At the member's own request (self-exclusion)

Any valid remaining balance at the time of account closure will be refunded; however, bonus balances will be forfeited. Members may appeal against account closure if they wish.

Bengal Wine believes gaming is a form of entertainment, not a source of income. We encourage all our members to play responsibly. To help you stay in control of your gaming habits, we provide a range of tools.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: Games are automatically stopped if losses exceed a set amount.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Option to suspend your account on a long-term or permanent basis.

Bengal Wine takes your personal data very seriously. We collect, use, and store your information solely for the purpose of providing our platform's services.

• Your personal information is never sold or shared with third parties.
• All data is stored with AES-256 encryption.
• Your information is not disclosed except where required by law.
• You may request to update or delete your personal information at any time.

To learn more, visit our Privacy Policy View page.

For any disputes or complaints, please contact Bengal Wine's support team first. We aim to respond within 48 hours.

• Step 1: Submit a complaint via live chat or email.
• Step 2: The support team will investigate and provide a resolution within 3–5 business days.
• Step 3: If the issue remains unresolved, you may escalate it to an independent dispute resolution body.

Members may appeal Bengal Wine decisions through an international arbitration body. The rules of Bengal Wine's licensing authority apply to all disputes.

Bengal Wine reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified via email or platform notification before any changes take effect.

• For major changes, at least 7 days' notice will be given in advance.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If the updated terms are not acceptable, members may request to close their account.